We adopt an innovative approach in process engineering.
The use of mobile solutions has opened up new horizons for process re-engineering, thus enabling an uninterrupted flow of communication throughout all stages of the process.
Process re-engineering can be applied both in business and public administration contexts and in public and private institutions.
Technology becomes a real enabling factor, since it offers previously unimaginable potential, and promotes the introduction of a whole series of new services and delivery methods, reducing time and costs.
New technologies allow a complete and significant revision of traditional processes, the simplification of management procedures, the streamline of organization and the optimization of work.
The widespread of mobile technologies (desk-less) has highlighted the flows limits related to the fixed station (desk). Although the computer speeded up the process, it has not been able to completely change it. On the contrary, the adoption of mobile solutions, as an enhancement of existing information systems, has totally revolutionized the flow.
Technologies have contributed to increasing the involvement of both the worker and the end user, who receive immediate feedback on their activities. Furthermore, the end user has an immediate service knowledge, thanks to faster and more effective operating flows.